Most frequent question – Customer
The Hotel Address and contact information are:
822 Fleming St. Key West, FL 33040 | (305) 294-7775 | info@bishopkeywest.com.
Making a reservation and deposit constitutes acceptance of all hotel policies.
21 & Older Only – All guests checking into the hotel (and visitors of guests) must be 21 years or older with valid I.D. With the exception of active duty military personnel as required by law which must be 18 or older.
Anyone without an ID and/or under the age of 21 will not be allowed on the property.
Cancellation & Early Departure – Reservations made directly through the hotel or hotel website have a 48 Hour Grace Period from time of booking to cancel and avoid the cancellation free. Failure to cancel within the 48 hours from booking, constitutes acceptance of these policies. Cancellations after the 48 hours, but at least 15 days prior to reservation arrival are eligible for a refund of the deposit minus a $75.00 cancellation fee and the initial 3% credit card processing fee. Cancellations within 15 days of reservation arrival date forfeit the deposit. Failure to check-in (aka No Show) to a reservation forfeits the deposit. Reservations made for arrivals sooner than 15 days will forfeit the deposit if canceled. There are no refunds or credits for early departures once a guest has checked-in.
Reservations for Events or holidays forfeit deposit if canceled beyond the 48 hour grace period.
• Holidays & Events include: Easter Weekend, Presidents Day weekend, Labor Day weekend, 4th of July Weekend, Songwriters Festival, Memorial Day weekend, Pride Week, Fantasy Fest Week, Christmas and New Years, Offshore Boat Race Week
**Bookings made through a third party such as expedia.com or hotels.com will be bound by that companies’ cancellation policies if different from the hotels and are responsible for any fees incurred by that third party.
**Single Night Bookings Require full payment at time of booking. If booking is made within 15 days of arrival, deposit is forfeited without grace period.
**Choosing to book with a promotion or discounted non-refundable deposit rate voids the standard cancellation policy above and voids all deposit refund options.
Travel Protection – on our booking engine is offered via Worry Free Bookings, not directly through Bishop Hotel Key West. – Applying Travel
Protection to a reservation requires an additional 6% deposit and will automatically change the deposit requirements from 35% to 41%. Travel Protection requires full payment to be made before it takes effect. Thus 14 days prior to arrival, the balance due on the reservation will automatically be charged to the card on file. Travel Protection takes effect 14 days before arrival. Prior to that standard hotel policies apply.
For questions or to use your travel protection please reach out to Worry Free Bookings directly at (801) 494-1892 or https://worryfreebookings.com/Contact-Us-Main
Date Changes – Changes can be made to a reservation’s arrival and departure date up to 15 days before arrival (for non-event or holiday bookings). Cancellations after reservation changes will be based on the original booking date – Event and holiday bookings can not change reservation dates once booked.
Payments & Charges
– A 35% deposit is due when securing the reservation and balance of room charges are due upon arrival.
– Single night reservations require full payment at time of reservation booking.
– The primary guest making the reservation is responsible for damages caused by themselves, additional guests or visiting guests to hotel property and property removed from the guest room during the stay.
– All rooms must have a valid credit card on file.
- Cash payments for rooms are accepted but will require a card on file.
- Checks and money orders are not accepted.
– All charges incurred after check-in will be charged automatically to the credit card on file on the day of checkout. Copies of updated folios will be emailed nightly and a physical copy is available at the front desk daily.
Tourist Development Tax 5%
Credit Card Processing Fee 3%
County Discretionary Tax 1.5%
Florida State Sales Tax 6%
Smoking and Vaping is not permitting anywhere on property or in any room or balcony. – A $300 cleaning fee will be charged to guest who ignore this non-smoking policy which is determined by housekeeping and management upon cleaning the room and guest may be asked to leave the resort with no refund.
Housekeeping & Room Access – Housekeeping service is offered daily from 8 am-3 pm. Use of the “do not disturb sign” during housekeeping hours may result in forfeiting a full housekeeping service, but room supplies such as soaps, towels etc are available at the front desk. – While we respect guest privacy and the “do not disturb” signs with the highest regard, should the need arise, the hotel management reserves the right to enter a room at any time. ● To comply with Human Trafficking regulations and safety, all rooms must be accessed by housekeeping or manager every 3 days even if the Do Not Disturb Sign is used.
Pets – Bishop Key West does not accept pets, comfort animals or emotional support animals. Only ADA (Americans With Disabilities Act) Approved Service Animals are allowed on property. Please note that comfort animals and emotional support animals are NOT considered ADA approved service animals. Please see our Service Animal Policy page for more information.
Service Animals – The Bishop Key West welcomes guests with disabilities and welcomes their service animals. We recognize the important role that service animals play in the lives of people with disabilities, and the many ways that service animals enhance the independence of people with disabilities. – Since March 15, 2011, only dogs are recognized as service animals under the ADA. A separate provision of the ADA also allows admission of miniature horses that have been individually trained to do work or perform tasks for people with disabilities. – A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. – When checking in with a service dog, you will be asked to fill out a form just accepting the below policies. If you have any difficulty doing so, our staff will gladly provide you with any assistance you need.
The information on this form is private and for internal purposes only and will only be reviewed by staff members
1. Please note that you must be with the service dog at all times – you may not leave it alone at any time, including in your room. Leaving your dog in your room unattended will result in being asked to leave the resort without refund.
2. The service dog must be under control at all times, and the dog must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or your disability prevents you from using these devices. If your disability prevents you from using these devices, please let us know how you plan to maintain control, through voice, signal, or other effective controls.
3. You agree that you are responsible for care and feeding of your dog and for cleaning up after your dog. Staff will not perform these services.
4. In the event that your dog is out of control and you do not take timely, effective action to control it, or your dog is not housebroken, we may ask you to leave. Before doing so, we will offer you an opportunity to enjoy our goods and services in the absence of the dog.
5. We do not charge a fee for cleaning up after your service dog, but we charge all guests for any damage done to the property, including damage to the property caused by you or by your service dog.
We look forward to serving you during your stay with us. Feel free to contact our General Manager (gm@bishopkeywest.com) if you have any questions.
Responsibilities
– Any valuables must be secured in room safe and anything left in the room is not the responsibility of Bishop Key West or its staff.
– Diving or Jumping in the pool is prohibited and there is no lifeguard on duty and all guests swim at their own risk.
– All rooms are based on an occupancy of 2 people. While you can have visitors to the property, additional guests staying in the room as part of the reservation are not permitted. Should it be discovered that more than 2 guests are staying in the room, you will be asked to vacate the resort without refund.
The Bishop Key West follows the standard protocol as most hotels in the Florida Keys when it comes to hurricanes and tropical storms. Should the City of Key West or Monroe County be placed on a Hurricane Warning or a Mandatory Evacuation order, then we will follow the below protocol. [Evacuations orders are usually given 2-3 days in advance of a storm]
Guest Currently On Site
Guest currently on site will be issued a refund for any unused days from the day of their departure due to an Evacuation Order. We will do our best to assist, but It will be the guests responsibility to secure a means of evacuation as the hotel will close on the afternoon that the evacuation order date takes effect.
Scheduled Arriving Guests
Any scheduled arrivals from the date of the Evacuation order to 4 days after the evacuation order will be cancelled, refunded and notified via phone and email. Aside from the mandatory evacuation order we will not provide refund for cancellations due to speculation or expected inclement weather outside of Hurricane Force Winds.
Flight Cancellations
If Key West is not placed on an evacuation order, but your flight is cancelled (not delayed) due to impending storms, you will be asked for forward you flight cancellation notice noting the cancellation due to weather to info@bishopkeywest.com. Legitimate weather cancellations (not delays) will be issued a refund of their deposit.
Post-Hurricane / Tropical Event
Post-Hurricane, the City of Key West determines when the Florida Keys are officially reopened. This is determined by the impact of the storm on the infrastructure. Cancellations and refunds will be processed on a day-to-day basis based on the City’s evaluation. If you reach out to us after a hurricane and receive no response, it is likely due to internet of phone communication issues. Rest assured, the moment connectivity is returned we will be reaching out to guests and processing any required cancellations and refunds.
The staff and management of Rockwell Property, Inc (The Bishop Key West) are committed to serving guests with disabilities, including guests visiting our website. We are constantly in the process of enhancing our services, including information posted to our website. To that end, we have engaged ADA Expertise Consulting, LLC, operated by Marc Dubin, Esq., who formerly served as a Senior Trial Attorney at the Justice Department, in the Disability Rights Section of the Civil Rights Division. In that capacity, he was responsible for nationwide enforcement of the ADA on behalf of the United States. More information may be found at www.ADAexpertise.com.
We recognize that users of the website who have disabilities may use the website with the assistance of technology, including screen readers, as well as with captioning, transcripts, and the use of other auxiliary aids and services. As outlined below, we want to provide users of our website with information about what we offer, ways to inform us of any difficulties encountered, alternative ways we can offer the services, the time frame for doing so, and who to contact with questions and concerns, as discussed below.
Our website offers a wide range of information and services, and we recognize that for users with disabilities, some material on our site may pose challenges as we are constantly upgrading and the constant change of technology. We are interested in hearing from users with disabilities. We want to know about your experiences, and want to address the challenges you identify.
What To Do If You Encounter A Problem Using Our Website
Web accessibility concerns, or any other accessibility concerns, should be brought to the attention of our General Manager, Anthony Sibilly-Juarez. We will respond within one (3) business days, and work with you to address your concerns.
Email: gm@bishopkeywest.com
Direct Phone Number: 305-294-7775
Mail to: Attn: Anthony Juarez, General Manager, Bishop Key West, 822 Fleming Street, Key West, FL 33040
Please provide the following information:
- Your name
- Your phone number
- Your email address
- The date and time you encountered a problem using our website
- The web page/web address on which the problem occurred
- What occurred/what were you unable to do
- Any error messages you received
- A brief description of your concern:
We strive to ensure that our website will comply with WCAG 2.0 AA, but recognize that alternatives to using the website should be available in the event that a user with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact our General Manager, who will provide an alternative way to quickly obtain the information you are seeking to obtain through the website.
To ensure the safety and security of all guests and employees, Bishop Hotel Key West prohibits the carrying, possession, or storage of any firearm on hotel property, including but not limited to, the lobby, guest rooms, guest safes and bar. Even for those with Concealed Carry Permits as this is an establishment licensed for alcohol sales. If a firearm is discovered, you will be asked to leave only once. Failure to leave after being asked will result in law enforcement being called for an armed trespass.